Privacy Policy

1. Introduction

Welcome to AIConnect.chat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI assistant platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Payment and billing information
• Customer support communications
• Knowledge base content you upload

2.2 Information We Collect Automatically

• Conversation transcripts and voice recordings
• Usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Train and enhance our AI models
• Send you technical notices and support messages
• Respond to your inquiries and provide customer support
• Detect and prevent fraud and abuse
• Analyze usage trends and optimize user experience
• Send lead alerts and notifications as configured

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: AWS, SendGrid, and other third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure cloud storage with AWS S3

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Disable cookies through your browser settings
• Request a copy of your data
• Object to certain data processing activities

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Conversation logs are retained for 90 days unless you request earlier deletion.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: